Make sure that you have downloaded Aquatica 3D and not Aquatica Waterworlds. To see which product you have on your PC, double-click on the Aquatica settings box on your desktop. If the Aquatica settings box is brown instead of blue, then you have Aquatica Waterworlds installed. In this case, uninstall Aquatica Waterworlds and then go to the Aquatica 3D download page and download the installation file. Once the file has downloaded, double-click on it to install it , then try your name and code again.

The registration name and unlock code must be typed in exactly as it appears in the welcome email including UPPER and lower case letter, dashes, spaces etc, exactly as they appear otherwise it will not unlock the product. Please note that there are no numbers in the code, only UPPER case letters and dashes. Type both the registration name and ublock code in to the "Register" button. This is located inside the Aquatica 3D settings box (icon on your desktop). If you still encounter problems with the unlock code try copying and pasting both the registration name and the unlock code rather than typing them in.

There have been some instances where customers have entered two spaces between their first name and their surname. Although this is not immediately apparent when looking at the name and code. Aquatica will not accept the code if you leave the extra space out when entering the code into the “Register” section. This is because our code generators counts a space as a character. The code is generated using every character of your name including spaces, so please check your code for more than one space between your first and second name.

Login link: http://www.club-aquatica.com Some settings in your web browser may need to be changed before you can enter the members area of the Aquatica 3D web site.

• Open Internet Explorer
• Click on the Tools menu
• Select Internet Options from menu
• Click on the Privacy tab and ensure the slider is set to medium or lower
• Click on Advanced button
• Set First party Cookies and Third party Cookies to Accept and press OK
• Press OK to exit Internet Options and then try again. Try turning some applications like anti-virus protection apps or Zone Alarm off to see if they may be conflicting.

Important: when attempting to login make sure that you have used the same email address that Aquatica 3D was purchased with as your user ID, otherwise the password will not work and you will not be able to enter the Club Aquatica members area.

This error could mean one of the following:

• There is no 3D graphics card installed on your computer
• You do not have the latest version of Microsoft DirectX installed
• You do not have the latest drivers installed for your 3D graphics card

The latest version of DirectX can be download free from the Microsoft web site at http://www.microsoft.com/windows/directx/default.aspx?url=/windows/directx/downloads/default.htm

For the latest graphics card drivers, go to the web site of the manufacturer of your graphics card where you should be able to download the appropriate graphic card driver.

If Aquatica 3D is causing errors all of a sudden, it is likely that either one or more of the fish, scenery or sounds is corrupted. If you can identify the last fish, scenery or sound files that you installed then delete it from the relevant folder inside the Aquatica 3D folder which should be located in C:\Program files. If you do not remember the last item or items that you installed, then you will need to uninstall everything and start again.

To uninstall Aquatica 3D

• Delete a folder called Aquatica 3D which should be located in C:\Program files
• Delete the original installation files aq3d.exe or aq3d-mbr.exe from your computer
• Download Aquatica 3D again from the Aquatica web site download page
• Reinstall it and unlock it with the same registration name and unlock codes that you were originally supplied with.

To prevent errors from recurring

Install fish, scenery, or sounds one at a time, always using the preview button in the settings box to see if the error recurs, after a particular module has been installed. You may be able to determine which one of the fish, scenery or sound modules may be the problem causing the error. If this error reappears, it will mean that the last fish, scenery, or sound that you installed before the error appeared is the one that is corrupted. To delete that module, go into C:\Program Files\Aquatica 3D folder, and delete whichever fish, scenery, or sound that was causing the error from within the relevant folder. Then go back to our web site, and download, and reinstall that particular module again. If the same module causes the same error, then do not download it again. The same applies to scenes made using Aquatica Scenery Maker.